Shipping & Return Policy
Shipping timesAll orders ship from our studio shop in Los Angeles, CA. Most orders will ship between 1-3 business days after an order is placed. Some products are made to order and require more time. The majority of our orders ship via USPS and arrive within 1-3 business days. On occasion, we will ship larger orders via UPS or FedEx. Orders shipped via UPS/FedEx typically arrive within 1-5 business days. You will receive a shipping notification with tracking information once your items have left our studio.
Full-price retail itemsWe want you to be completely satisfied with our products and your purchases from our site! If there is any reason you are not totally satisfied with your online purchase, we're happy to offer a refund on unopened and unused, full-price items within 7 days of your delivery date. You may also exchange your product for another product of the same price and size within 7 days of delivery. Buyer is responsible for shipping costs on all returned and exchanged items.
Sale retail itemsAll sale products are final sale and are not eligible for returns or exchanges.
Candlemaking workhops/The BarAll candlemaking workshops/The Bar appointments purchased at promotional pricing are final sale. If you've purchased a workshop ticket at a promotional price and need to cancel, cancellations must be made at least 48 hours in advance and workshop passes will be given as a credit toward another workshop.
For all candlemaking workshops/The Bar appointments purchased at full price, 48-hour cancellation notice required or fee up to the price paid may apply. If you wish to cancel, please call (202) 340-5536 or contact us at least 48 hours before your scheduled class time. For cancellations made at least 48 hours in advance, a refund will be issued back to the original form of payment. For cancellations made less than 48 hours in advance, workshop passes will be given as credit towards another workshop.
If you booked your workshop/The Bar appointment using a gift certificate or third party voucher and are cancelling at least 48 hours in advance of your scheduled workshop date, your voucher will be reinstated and available for use toward a future workshop.
Please read through our Workshop Frequently Asked Questions & Policies before booking a candlemaking workshop.