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Candlemaking FAQ & Policies

Workshops are suitable for ages 10+. While we'd love to host younger kids, the supplies required for candlemaking (fragrance oils and hot wax) aren't suitable for a younger crowd. All participants 10-18 years old must be accompanied by an adult at all times - no unaccompanied minors may be left in the store.

THE CANDLE BAR ($40 PER PERSON)

Grab a seat at The Candle Bar and we will walk you through the steps to create your own 7 oz. candle (40-45 hours burn time) from start to finish using our proprietary coconut soy wax blend and premium fragrance oils. Choose from and blend multiple fragrances to make your own custom scent, choose a color for your wax, and then finish off your candle with a custom label!

 The Candle Bar is not a class. If you're looking for an in depth candlemaking class, please book a class.



CANDLEMAKING CLASS ($60 PER PERSON)

In this class you'll learn about different types of waxes, fragrances, wicking, and techniques to make your own container candles.

 Create your own 7 oz. candle (40-45 hours burn time) using our proprietary coconut soy wax blend and premium fragrance oils. Choose from and blend multiple fragrances to make your own custom scent, choose a color for your wax, and then finish off your candle with a custom label!

Depending on the number of participants, candlemaking classes typically last 1 hour and your candle will take an additional 1 hour to solidify. You may take your candle no earlier than 2 hours after your class start time. For example, if your class starts at 12PM, your candle will be ready no earlier than 2 PM. There are no exceptions to pick up times. If you're not able to wait for your candles to solidify, you can come pick up your candles another day or arrange with our associate to have the candles shipped to you (additional charges apply.) There is plenty to do while your candle solidifies, including shopping. If you'd like to take home your candle same day please be sure to come back before we close. You may also come back another day to pick up your candle if you prefer. If you would like us to ship your candle to you, please let us know and we'll provide a shipping quote depending on the size of your group and where the shipment is going.

Depending on the number of participants, candle bar appointments typically last 30 minutes and your candle will take an additional 1 hour to solidify. You may take your candle no earlier than 1.5 hours after your class start time. For example, if your class starts at 12PM, your candle will be ready no earlier than 1:30 PM. There are no exceptions to pick up times. If you're not able to wait for your candles to solidify, you can come pick up your candles another day or arrange with our associate to have the candles shipped to you (additional charges apply.) There is plenty to do while your candle cures, including shopping. If you'd like to take home your candle same day please be sure to come back before we close. You may also come back another day to pick up your candle if you prefer. If you would like us to ship your candle to you, please let us know and we'll provide a shipping quote depending on the size of your group and where the shipment is going.

All candlemaking class and candle bar purchases are final sale. 

If you wish to cancel, please find the reschedule link at the bottom of your "Booking Confirmation Email" and use it to either cancel your reservation or reschedule your class for another day and time. For cancellations made at least 48 hours in advance, a credit towards a future candlemaking class or candle bar will be notated on your account. Due to the popularity of our candlemaking classes and candle bar, we cannot cancel reservations with less than 48 hours notice.  

If you booked your candlemaking class using a third party voucher and are cancelling at least 48 hours in advance of your scheduled workshop date, your voucher will be reinstated and available for use toward a future class. If you are cancelling with less than 48 hours notice, your voucher will be reinstated for its promotional value only. In order to use the voucher you will be required to pay the difference between the full price of the offer option you purchased and the promotional value of your voucher. Please note: Due to our 48-hour cancellation policy, the reschedule/cancellation link will not work less than 48 hours prior to the start of your scheduled class.

All private parties are final sale. If you wish to cancel, please find the reschedule link at the bottom of your "Booking Confirmation Email" and use it to either cancel your reservation (no refunds, credit toward a future party only) or reschedule your class for another day and time. If you can not make your scheduled private party, a pass will be given as credit toward a future private party. Please note: Due to our 48-hour cancellation policy, the reschedule/cancellation link will not work less than 48 hours prior to the start of your scheduled class.

Please refer to our cancellation policy below to determine whether you are eligible to reschedule your appointment. If you are, please find the reschedule link at the bottom of your "Booking Confirmation Email" and use it to either cancel your reservation (no refunds, credit toward a future class only) or reschedule your class for another day and time. Please note: Due to our 48-hour cancellation policy, the reschedule/cancellation link will not work less than 48 hours prior to the start of your scheduled class.

As a courtesy to all our guests, we start our classes promptly. Out of respect to our staff and other class participants, we ask that you arrive on time. No late seatings. If you arrive late to your appointment our instructors may require that you join the next candlemaking class/candle bar space permitting.

Our store is fragrant and if you're allergic to fragrance or get headaches around fragrances, this experience might not be the best fit for you. Please visit our website at Book Now > Choose your Fragrances for a full list of the scents we offer and the notes in each scent. This information is provided for you to review in advance of your visit to ensure that you're selecting the best scents for your home.

Pets are not allowed in the studio. We love pets but fragrances and hot wax are not suitable for pets.

None of our locations have public restrooms in store. If you need to use the bathroom while visiting our Torrance or Brea stores, the mall has multiple public bathrooms that you may use. If you are visiting our Pasadena store, the nearest public bathrooms are at The Paseo located at 280 E Colorado Blvd, Pasadena, CA 91101.

Due to the popularity of our candlemaking classes and candle bar, we highly recommend that you make a reservation to secure your spot for your desired date and time. Our classes and candle bar appointments frequently sell out. Walk-in guests for the candle bar will be accommodated on a first come, first served basis and only if there are open spots available. Walk-ins for candlemaking classes will be accomodated on a first come, first served basis and only if there is a scheduled candlemaking class with open spots available.

Due to the limited size of our workshop space, we do not allow anyone to watch or participate in the class without a ticket (the only exception to this rule is for an adult accompanying a minor). 



While we do provide aprons for participants, we recommend that you leave Chanel and Gucci at home—the fragrance oils that we use can be hard on fabrics!

We do not allow the addition of anything potentially flammable to our candles. The only item that you may add to your candle are the gemstones that we offer for $2 per stone. You may not bring your own jars, essential oils, fragrance oils, wicks, crystals or dried flowers to our workshops.

We only allow food and non-alcoholic drinks in our private parties.

Our workshop set up is different at each location. If you have any special requests or needs, please indicate so in the special requests/notes section upon checkout and we will do our best to accommodate.

BREA: Tables with 30 inch high barstools.

PASADENA: Tables with 18 inch seat height metal chairs.

TORRANCE: Tables with 30 inch high barstools.

TORRANCE LOCATION:
Banter & Bliss is located inside Del Amo Fashion Center. The address is 21540 Hawthorne Blvd, Ste 405B, Torrance, CA 90503. Park in the parking lot near Lucille's Smokehouse BBQ and enter the mall doors between Lucille's Smokehouse BBQ and Lemonade. When you see Soma, make a left. We are located across from Sephora and next to Kiehl's. Our workshops are generally held in our studio space. Still can't find us? Call us at (626) 345-5838. Please note: voicemails on this line are monitored Monday-Sunday 10:00AM-9:00 PM PST. Please leave a message and we will return your call accordingly. This number does not ring through to individual store locations.

BREA LOCATION:


Banter & Bliss is located at Brea Mall. The address is 1107 Brea Mall, Brea, CA 92821. We are located on the Main Level near Starbucks. Still can't find us? Call us at (626) 345-5838. Please note: voicemails on this line are monitored Monday-Sunday 10:00AM-9:00 PM PST. Please leave a message and we will return your call accordingly. This number does not ring through to individual store locations.

PASADENA LOCATION:
Banter & Bliss is located 450 E Colorado Blvd. in Pasadena, CA (E Colorado Blvd. & Los Robles Ave.). Still can't find us? Call us at (626) 345-5838. Please note: voicemails on this line are monitored Monday-Sunday 10:00AM-9:00 PM PST. Please leave a message and we will return your call accordingly. This number does not ring through to individual store locations.